Overview
Run a contact centre with queues, agent monitoring and reporting, whether your team sits in one office or works remotely.
Key features
- ✓Inbound queues and skill routing
- ✓Outbound campaigns and dialers
- ✓Live monitoring and call recording
- ✓Agent and campaign reports
Common use cases
Customer support centres
Telesales teams
Collections and reminders
How it works
- 1
Define your queues, skills and working hours.
- 2
We set up agents, supervisors, dialers and reports.
- 3
Monitor live calls and tune routing using the data.
Before we start: have the number of agents, shifts and campaigns.
Frequently asked questions
How long does it take to set up Call Center Solution?
Timelines depend on your requirements and any registrations needed. We share a clear plan during your demo.
Can Call Center Solution integrate with my CRM or software?
Yes, we can connect through APIs and webhooks. Tell us which tools you use and we will confirm the options.
How do I get pricing for Call Center Solution?
Book a demo or call +91 97118 89449 and we will recommend a plan based on your team size and usage.